It’s Not Personal

I recently witnessed several surprising examples of  miscommunication on Twitter and Skype. Tension rose between people I thought were friends and harsh words were typed. How could congenial conversation suddenly turn ugly? Communication is an extraordinarily complex phenomenon that many … Continue reading →

Small Changes Make a Difference

In my previous post, I mentioned how my role in workplace learning and development (L&D) had fundamentally changed this past year. I am now responsible for (gasp) face-to-face, instructor-led, sage-on-stage classes. These are the same classes I’d been complaining about … Continue reading →

Is Performance Support Training? Nah, No Way.

Earlier today I wrote about how the word “training” (replacing “learning”) was back in style in L&D. Clark Quinn (a.k.a. @Quinnovator) then asked the question whether performance support was now considered training. My knee-jerk reaction was, “Hell no.” But then I thought … Continue reading →